All products purchased from
John the Gadget Man
are delivered by
Air Freight, Direct from China,
These Costs are Included
In each Listed Price.
TERMS and CONDITIONS
WARRANTY and RETURNS
John the Gadget Man guarantees all products bought from us with a 12 month warranty against defects in quality.
All goods dispatched from the Manufacturer are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.
John the Gadget Man aims to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.
If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and to your satisfaction.
WHEN DOES the 12 MONTH WARRANTY START FROM ?
The warranty period begins from the receipt of the goods by the purchaser.
WHO PAYS for RETURNING ITEMS ?
The cost of shipping a probable faulty item back to John the Gadget Man will be borne by the customer. This cost may be refundable if a serious error has been made by the Manufacturer.
The expense of shipping replacement items and parts back to the customer is borne by the Manufacturer. The Manufacturer also bear the cost of taxes and charges from importing returned items back through Customs.
IF A MISTAKE WAS MADE, CAN JOHN THE GADGET MAN REFUND the CUSTOMER'S RETURN SHIPPING COSTS ?
If items received are substantially not as described, John the Gadget Man will be able to offer a full refund of the original payment upon receipt of returned goods via Australia Post.
Cases where we can probably offer such an additional refund include
- Rare cases where we ship the wrong item.
- Cases where the online description for an item was wrong at the time to purchase, eg: listing a funcationality that is in fact was not supported.
- Sending goods such as MP3 players with the wrong memory capacity.
- Sending goods in the wrong colour ONLY IF the customer actually specified a colour choice in the order comments or comments prior to the order.
- Shipping problems as described in the separate section below.
IN WHAT SITUATIONS ARE RETURNS
NOT OFFERED TO CUSTOMERS ?
John the Gadget Man does not accept returns of goods where the buyer has simply changed his/her mind, or where the goods are not functionally faulty. John the Gadget Man will also not accept return of goods for reasons of product colour differences unless the customer clearly indicated colour choices in their order comments.
Customers are advised to pay attention to mega byte and giga byte ratings of listed products. Returns cannot be accepted because customers are unaware of these distinctions.
The customer is responsible for reading the item description and finding out if the item is compatible with their PC and/or Laptop system requirements.
HOW CAN CUSTOMERS GET A REFUND
FOR RETURNED ITEMS ?
Where the customer has communicated with John the Gadget Man and faulty goods are returned using our returns process, a refund can be offered either to the customer's Paypal account or in the form of credit for future orders. Customers can also request replacement of the product/s. If customers need to replace the faulty item/s with other item/s (eg: if an equivalent replacement is required but the original item is no longer in stock) then the customer may be requested to use the John the Gadget Man.com.au online shop to check out a new order, where it will be processed with transferred credit from the original order.
THE RETURNS PROCESS FOR FAULTY GOODS
IS AS FOLLOWS :-
- Customer emails John the Gadget Man and details the nature of the problem.
- John the Gadget Man authorises the Customer to return the item/s via Parcel Post Australia, quoting a return number.
- John the Gadget Man receives the returned goods and informs the customer. At this point replacement/refund requests are clarified if necessary.
- John the Gadget Man checks the goods and issues a refund/credit/replacement as required. Replacements are delivered with the shipping cost covered by the Manufacturer with full tracking details provided, dispatched within 10 days (usually sooner) as per normal John the Gadget Man orders.
ARE THERE ANY SITUATIONS IN WHICH A FULL REFUND IS NOT OFFERED ON RETURNED GOODS ?
If item/s are returned to John the Gadget Man without a properly completed quoted return number, we may not be able to identify which order/customer the return is from, and so may not be able to complete a refund or replacement.
If item/s are returned to John the Gadget Man without any discussion or without any return number quoted, we reserve the right not to provide a refund/replacement, or to make only a partial refund.
If item/s are returned using the above process, and are found not to be faulty at all, John the Gadget Man will offer a refund of the full goods value only, not the original shipping cost.
If returned item/s are received which are damaged by the user or missing parts or key accessories, John the Gadget Man reserves the right not to make a full refund. In particular this applies to customers who flash the firmware on MP3 / MP4 Players, which according to our terms constitutes damage to the product. Additionally our definition of "user damage" applies to attempts to disassemble a product, or repair attempts that affect the functionality, or removal of installed parts incurring damage to a product without prior discussion.
WHAT IF THERE IS A SHIPPING PROBLEM?
First of all, shipping problems are relatively rare. We check all orders to ensure the delivery information is sufficient for the courier, and tracking details are given to customers so they know when to expect delivery.
Shipping problems where John the Gadget Man will offer full assistance include :-
- Cases where the package has apparently been broken into during shipment, or the package has been damaged and the goods are damaged. In these cases the customer must refuse receipt of the goods and clearly state the problem to the courier. Then the customer must contact John the Gadget Man and we will resolve the matter with the courier. Once the issue has been confirmed we will follow up the insurance claim with the courier and ship a replacement order to the customer as soon as possible. Such cases are in fact very rare.
- Cases where the package is lost or misrouted by accident or by the fault of the courier. In these cases we will pursue the insurance claim with the courier and create a replacement dispatch of goods for the customer as soon as possible.
- Cases where the package is delivered to the wrong address: in this eventuality John the Gadget Man will work with the courier to solve the problem and ship new goods to the customer as soon as possible.
Please also refer to the public terms and conditions of UPS, the courier used by John the Gadget Man, their terms will include time limits for claims and complaints about damage etc., after you have signed for the goods.
WHAT ABOUT IMPORT TAXES and CUSTOMS ?
Item/s below the Import Threshold of AUD $1000 Dollars does not attract Customs Duties or The Goods and Services Tax.
When your purchase order is over the AUD $1000 Dollar Import Threshold, you will attract Customs Duties and The Goods Services Tax.
Value of the Imported Goods are assessed after Freight Charges and Cost of Freight Packing are removed.
